Help Center - Thuso

Re teng go go thusa! We're here to help you

Live Chat

Chat with our support team

Available Monday-Friday, 8AM-5PM CAT

Email Support

Get help via email

thuso@kopano.co.bw

Response within 24 hours

Phone Support

Speak to our team

+267 395 0000

Mon-Fri, 8AM-5PM CAT

Frequently Asked Questions

Dipotso tse di botsoloswang gantsi - Find answers to common questions

Getting Started

Buying & Selling

Business Services

Events & Community

Account & Security

Safety Tips

Stay safe while using Kopano

Always meet in public places for transactions
Verify business credentials before large purchases
Never share your password or personal banking details
Report suspicious activities immediately

Business Hours

When we're available to help

Monday - Friday:8:00 AM - 5:00 PM

Saturday:9:00 AM - 1:00 PM

Sunday & Holidays:Closed

All times are in Central Africa Time (CAT)

Can't find what you're looking for?

Our support team is ready to help you with any questions or concerns.

Help Center - Thuso

Getting Started

How do I create an account on Kopano?

Is Kopano free to use?

How do I verify my business?

Buying & Selling

How do I list an item for sale?

How do payments work?

What items are prohibited?

Business Services

How do I add my business to Kopano?

Can I manage multiple team members?

How do customer reviews work?

Events & Community

How do I create an event?

How does the forum work?

Can I advertise community initiatives?

Account & Security

How do I reset my password?

How is my data protected?

How do I report suspicious activity?

Can't find what you're looking for?